At Borealite, your satisfaction is our top priority.
If you made your purchase through Amazon, your order is covered by Amazon’s Return Policy, which allows you to easily request a return or replacement for your product directly from your account.
How does it work?
Conditions: The item must be unused, in perfect condition, and with its original packaging intact.
Accepted Reasons:
Incorrect or incomplete order
Defective or damaged product
Amazon directly manages the logistics of returns, so you do not need to contact us to start the process.
How to request a return?
Log in to your Amazon account and go to My Orders.
Find the Borealite product you want to return.
Click on Return or replace items and follow the steps.
Print the return label and deliver the package according to Amazon’s instructions.
Once the product is received, Amazon will process the refund automatically.
What if I have a problem?
If you need additional assistance or have questions about the status of your return, you can write to us at [info@theborealite.com], and we will be happy to help you.
